FREQUENTLY ASKED QUESTIONS
What is the difference between an 'Original Painting vs. a Print'?
Original paintings have been hand painted by Chelsea, therefore they will be one of a kinds. Prints are replicas of Chelsea's original paintings that have been printed onto a canvas material.
What is a canvas print?
I offer prints on canvas. The canvas material is a beautiful upgrade on a typical paper print. It has textural quality that mirrors the canvas I paint on. This canvas material gets you close to the look of a Chels Made originall!
Some prints include gold leaf that is added before shipping. This is done in order to get your print just as metallic and shiny as the original painting!
How do I care for my print?
Prints should be framed as soon as possible to avoid damage. A framer in your hometown will be able to mount your canvas print onto foam boards or stretch around stretcher bars and can also be framed.
Do you do commissions?
Yes, I do. Please refer to my commissions tab on the websites home menu.
Will 'Out of Stock' paintings ever be restocked.
Unfortunately not. These are one of a kind original paintings. Therefore there will not be one painted exactly like a previous one. I do recreate similar paintings to my previous works. So always be checking back for my newest listings.
How long does it take for me to receive my artwork?
All original artwork and prints are ready to ship within 2-3 weeks. Art supplies ship within 3 to 5 days.
Prints are made to order. Please allow 3 weeks for gold leaf prints to be shipped. All items are shipped USPS or FedEx ground and are estimated to arrive 5-7 business days after shipment.
Do you ship worldwide/internationally?
Yes, I ship most items worldwide. Please read description on each item to see how it is shipped. Orders are shipped with tracking numbers worldwide.
There are a few limitations for shipping which include: Glass paint palettes, round original artwork, and all framed artwork larger than 12x12". If any of these items are ordered out of the United States then a refund will be sent to you for the item that cannot be shipped international. All other items in your order that qualify for shipping will still be sent. If there are any questions about an item that can or cannot be shipped please email email@example.com
***Please note that most of the transit time is due to being held in the receiving countries customs. Please contact your local customs with tracking questions. Chels Made reserves the right to cancel and refund an order due to the difficulty of shipping an item to certain countries.
How is my International order packaged?
All original paintings and prints are shipped rolled in a tube. Framed art and glass paint palettes are NOT available for shipping out of the United States. If you place an order for a framed piece of artwork or glass palette your purchase order will be refunded for those items.
You, the customer are responsible for all taxes and duties (including VAT) imposed by your country of residence. Please check with your countries customs office to determine their procedures and any potential charges.
How are shipping costs determined?
This is determined on the price, dimensions, shipping destination, and weight of the artwork(s) purchased. Shipping costs include packaging and handling.
How will my large artwork be shipped to me?
Paintings are shipped flat in a box or package. The largest painting that is shipped flat in a box is a 36x48". These are ready to hang on your wall out of the box. You can also have them framed. Any painting 36x48"and larger will be removed from the wood stretcher bars and rolled shipped in a tube. A framer from your home town will be able to re-stretch your painting (contact your local framer for pricing).
***International Shipping (Anywhere outside of the United States): All paintings larger than 12x12 inches will be removed from stretcher bars and rolled in a tube. All paintings smaller than 12x12 inches are shipped flat in a box or package. Please be sure to select the painting only at checkout and not the painting plus a frame. Any orders placed with a frame will be refunded. We cannot ship framed artwork out of the United States. You will be contacted to see if you would still like the painting without the frame.
Do you license or wholesale your work?
Yes of course! Please contact me at Chelsmade@gmail.com with your enquiries.
Due to the original and handmade nature of this item, all sales are final. No returns or exchanges will be given. I have done my best to capture accurate colors, but hues may vary from screen to screen. However, if for some reason you feel there is a problem with your item, please email me within 48 hours of delivery and I will do my best to resolve the issue. If applicable, please include an image of the item in your email.